Learn the lingo: Pain Point

LEARN THE LINGO: Today’s UX LEX Term is: Pain Point || Category: Other || What is it?

Pain Point || What is it?

A problem that could be a challenge, hiccup, inconvenience, annoyance, barrier or other issue, occasional or persistent, however big or small, that customers or prospects experience at different points in the product or service journey. The problem or frustration…

The full UX Lex entry for this term includes the following:
What is it?
When it is best used?
What does it entail?
Interchangeable terms
Related terms
Use in a sentence
Resources (if applicable)

Check out the full definition in the link below.

Please help us mitigate misunderstandings and confusion in our UX, UXR, and MRX work. This will save us all time, money, and frustration!