Creating an introduction to a moderated user research session

I field a lot of questions about what an introduction to a moderated user research session looks and feels like. How do you set the expectations? Set the participant up for success? Read and maintain eye contact while trying to build rapport? Come across as friendly and approachable, yet firm and knowledgeable? Establish trust? Gain proper consent? There is a lot going on in addition to setting the stage for what's to come.

Check out this introduction that one of our Ask Like A Pro students just shared with our current cohort as an example. Molly Lobsinger thank you for letting me share this publically! Kudo's to you!

Note this video has been edited to remove the participant's responses and face for privacy reasons. It was edited on Reduct's platform. Reduct is also one of our project sponsors for this cohort!