Advocating for UX research
People often ask how to advocate for design or UX research when there is significant push back from a client or team.
My response is usually to apply a user research mind set to the challenge by first seeking to understand.
Seek to understand your users (in this case the stakeholders pushing back).
Where is the push back coming from? (Identify the person/people/team)
What are the concerns/barriers? (Identify the pain points such as time, money, ego, unfamiliarity/skepticism, etc...)
How were these concerns formed? What are the root causes? (Identify the contributing factors)
Brainstorm types of rationale that would appeal to their POV in a similar way you'd brainstorm recommendations on a project. (E.g. if time or money is the issue than propose something lighter weight or less expensive, and or tie to revenue goals or other KPIs/OKRs, if ego is the issue, consider an ethics or company values angle, if skepticism is the issue pull in your friendly canaries, etc...
Last but not least PLEASE be prepared to walk away or say no thank you.
In many cases the person, team, or culture just isn’t a good fit for you, the research question, your ethics, or your career aspirations AND THAT'S A-OK!
Image by Kuru2Craft
