UX Lex
An evolving, interactive glossary of UX research terms.
It's ironic. Those of us who work in UX, user researchers included, aspire to create terrific user experiences. That’s what we do. But what we have done with our own terminology is to create a mess. Eighty UXers from around the globe began to address that problem in September 2019. Here is a sneak peek of that work. More details, and full credits, to come. Sign up here to get weekly terms in your inbox >>
Pain Point
A problem that could be a challenge, hiccup, inconvenience, annoyance, barrier or other issue, occasional or persistent, however big or small, that customers or prospects experience at different points in the product or service journey.
Participant Pool
There are many interpretations of this term. For the purposes of the UX Lex, it refers to the people who have consented to take part in one specific, or a number of research studies, which may or not be on the same topic. It is also a stage in the recruiting selection process.
Participatory Design
Participatory design, also known as co-design, is an approach to design that brings customers and/or stakeholders and/or subject experts together into the heart of the design process. Participatory design can be used during initial discovery …
Primary research
Primary Research can be a quantitative research and/or qualitative research study commissioned to gather first-hand feedback directly from or about a defined audience(s). The data is owned and controlled
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