UX Lex

An evolving, interactive glossary of UX research terms.

It's ironic. Those of us who work in UX, user researchers included, aspire to create terrific user experiences. That’s what we do. But what we have done with our own terminology is to create a mess. Eighty UXers from around the globe began to address that problem in September 2019. Here is a sneak peek of that work. More details, and full credits, to come. Sign up here to get weekly terms in your inbox >>

 

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Pain Point
Other michele ronsen Other michele ronsen

Pain Point

A problem that could be a challenge, hiccup, inconvenience, annoyance, barrier or other issue, occasional or persistent, however big or small, that customers or prospects experience at different points in the product or service journey.

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Participant Pool
Other michele ronsen Other michele ronsen

Participant Pool

There are many interpretations of this term. For the purposes of the UX Lex, it refers to the people who have consented to take part in one specific, or a number of research studies, which may or not be on the same topic. It is also a stage in the recruiting selection process.

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Participatory Design
Other Method michele ronsen Other Method michele ronsen

Participatory Design

Participatory design, also known as co-design, is an approach to design that brings customers and/or stakeholders and/or subject experts together into the heart of the design process. Participatory design can be used during initial discovery …

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Persona
Data Gathering Method michele ronsen Data Gathering Method michele ronsen

Persona

A representation of a group (segment) of people that summarizes their similar attitudes, behaviors and other characteristics. A persona profile typically includes a name for the group (e.g. Nathan the Novice, Savvy Sally, or Busy Bees),

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Prototype
Visual Reference Tool michele ronsen Visual Reference Tool michele ronsen

Prototype

A mockup, model or visual of something that varies in material, format, detail, complexity and level of functionality - it could even be an audio or interactive prototype. The goal is to communicate the intent, material, size, and or context …

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