UX Lex
An evolving, interactive glossary of UX research terms.
It's ironic. Those of us who work in UX, user researchers included, aspire to create terrific user experiences. That’s what we do. But what we have done with our own terminology is to create a mess. Eighty UXers from around the globe began to address that problem in September 2019. Here is a sneak peek of that work. More details, and full credits, to come. Sign up here to get weekly terms in your inbox >>
Acronym Decoder
A
a11y: Accessibility
AI: Artificial Intelligence
API: Application programming interface
AR: Augmented reality
B
B2B: Business to business
B2C: Business to consumer
C
CATI: Computer assisted telephone interviewer
CDA: Confidentiality agreement
CHI: Computer human interaction
CRO: Conversion optimization rate
CTA: Call to action
CTR: Click-through rate
CXPA: Customer experience practioners association
D
DM: Direct message
E
EPIC: Ethnographic praxis in inductry conference
F
FTU: First time user
FTUX: First time user experience
G
GDPR: General data protection regulation
GTM: Go to market
GUI: Graphical user interface
H
HCD: Human centered design
HCI: Human computer interaction
HMW: How might we
I
IA: information architect
IA: Information architecture
IA: Insights association
iOs: Internetwork operating system
IoT: Internet of things
IP: Intellectual property
IPA: Interpretative phenomenological analysis
IPO: Initial public offering
IRB: Institutional review board
IT: Information technology
IxDA: Interactive design association
J
JTBD: Jobs to be done
K
KPI: Key performance indicators
M
ML: Machine learning
MMP: Minimum marketable product
MRX: Market research exchange
N
NDA: Non disclosure agreement
NPD: New product development
NLP: Natural language processing
NPS: Net promoter score
NUX: New user experience
O
OKR: Objectives and key results
P
PC: Personal computer
PII: Personally identifiable information
PM: Private message
PM: Product manager
PMM: Product marketing manager
POC: Proof of concept
POEMS research framework: People objects environment messages services
PURE method: Pragmatic usability rating by experts method
PUX: Previous user experience
Q
QA: Quality assurance
QA: Quality assurance analyst
QDA: Qualitative data analysis
QRCA: Qualitative research consultants association
R
R&D: Research and development
ROI: Return on investment
S
SaaS: Software as a service
SEO: Search engine optimization
SLA: Service level agreement
SME: Subject matter expert
SUPRQ: Standardized usability percentile rank
SUS: System usability scale
SWOT Analysis: Strength, weakness, opportunitiy and threat analysis
T
TAM: Total addressable market
TFSD: Think feel say do (empathy mapping)
U
U&A survey: Usage and attitude survey
UDD: User driven design
UI: User interface
UMUX: Usability metric for user experience
UXPA: User experience practitioners association
UXR: User experience researcher
V
VOC: Voice of customer
VR: Virtual reality
W
WYSIWYG: What you see is what you get
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