UX Lex
An evolving, interactive glossary of UX research terms.
It's ironic. Those of us who work in UX, user researchers included, aspire to create terrific user experiences. That’s what we do. But what we have done with our own terminology is to create a mess. Eighty UXers from around the globe began to address that problem in September 2019. Here is a sneak peek of that work. More details, and full credits, to come. Sign up here to get weekly terms in your inbox >>
Cognitive Walkthrough
A combination of observation and a user talking aloud to evaluate the experience and perceptions of a product/service/website/retail…
Contextual Inquiry
A research method that involves observing people in their natural context (in person or remotely for some topics), and asking semistructured and or unstructured …
CX / Customer Experience / CX Research
Customer experience (CX) refers to the perception of a brand, product or service formed by the interactions and experiences individuals have had across any touch points (e.g. e-commerce, social media, …
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