Hi Everyone, I have a list of 100 UX/UI/UXR/Design-related terms that often confuse people. I'm looking for several volunteers to help define by them…

Years ago, I moved back to San Francisco to work for Bank of America, in my first exposure to finance. “I'm going to get me some of this,” I quickly thought…

I’m drafting a checklist for my General Assembly students to assess their own readiness to launch a user research study. Looking for input from people…

I am a firm believer that conducting user research is and should be a team sport. Last month I spoke at a LTUX event about this topic, specifically…

To me, user research is part art, part science and part improv. Yep, improv. But—let’s face it—not many people think of researchers as being good at improv…

There are many ways to explore and generate a wide range of ideas. "Reframing" is one of my absolute favorites. Who else loves reframing?

Here’s an example of the WRONG way to use social media for research purposes. “Please take a look at my About section and give me feedback…

My daughter, Que (it’s a long story!) is learning to ride a bike, and I’ve noticed that doing so is a lot like learning to have a meaningful conversation…

Last month I challenged myself to write about questions clients ask me to explore. Now I think it may be more fun to share interesting work stories, like this one, instead…